Telstra’s New Global Business Services Model
David Burns has three decades of experience in the telecommunications and technology
sectors, having held a variety of strategic roles with IBM across Australia, the Asia Pacific
region, North America and the United Kingdom, before joining Telstra in 2012.
David is currently Group Executive, Telstra Global Business Services Group. This is a
function that provides Telstra scalable customer and back office processes. Examples of
these functions and processes are Procurement & Supply Chain, Property, Financial
Processes, People Processes and Enterprise Activation & Assurance Processes.
In this function David leads Telstra and Partner resources globally.
Prior to this role, David was responsible for Telstra’s International Business for the last
18 month, based in Singapore as well as the NAS (Network & Application Services)
business since joining the company.
Just prior to joining Telstra, David was General Manager, IBM Global Technology
Services (GTS). Based in London, he was responsible for IBM’s IT services and
outsourcing sales and delivery functions for the United Kingdom and Ireland. He has also
held a number of industry facing roles at IBM covering the financial services, utilities and
government sectors, having also lived in Tokyo and New York.
David began his career as a marketing representative at IBM in Adelaide. He holds a
Bachelor of Business, Marketing and Entrepreneurship from the South Australian Institute
of Technology now the University of South Australia. He also a member of the Telstra
Super board of directors.