CIO’s Leading Change
Françoise Russo was appointed to the role of Chief Information Officer for Toll Group in August 2016. Françoise has studied Psychology at University, followed by a Masters in Information Systems and an MBA. Françoise started her career working for Procter & Gamble for a number of years, in predominantly global and regional roles. During this time, she worked on a number of Sales and Business Planning Solutions as well as various Interactive Marketing initiatives for the P&G Haircare New Business Development Division, when Digital Solutions were emerging as a tool for customer connection and engagement. Following that, Françoise worked for Diageo PLC for several years, in a number of IT and Business roles. These included an eTransformation change programme, Sales and Commercial IT including Field Force Automation, the IT Director of Diageo Great Britain (Diageo’s second largest market), various Marketing IT roles including Digital Marketing Director and leader of an HR Transformation programme. Prior to joining Toll, she worked at British American Tobacco joining them in 2008 in a variety of senior IT Leadership roles covering Sales, Marketing, Innovation, Manufacturing, Leaf, Supply Chain and R&D. As part of BAT’s Global IT Leadership team, she then moved to a role as BAT’s Regional CIO first covering Eastern Europe, Middle East and Africa, then also taking on Western and Central Europe. All senior roles have involved team leadership and talent development, strategy development and execution, business engagement, delivery of major transformation projects and often, restructuring and building talent to develop a future fit IT team. Françoise is also a champion of increasing the Diversity in IT and was the Group IT sponsor for this in BAT, during which period the number of women in IT significantly increased. Françoise is passionate about IT and how it can support and enable transformation and key business outcomes.