Briefing Details

The Era of the Connected Customer

Organisations have long invested in improving customer relationships, but the time has come to think beyond efficiencies and automation and examine new opportunities to rethink customer experiences overall. Customers are more connected than ever before. The role they play has exploded beyond transactions and is now influencing the transactions of others as well as contributing to the brand experience at levels never before seen. Join our panel as they discuss social networks, online groups and the importance of personal and shared experiences.

Speaker

Mr Paul Franks Director, Financial Services, Australia & New Zealand
SAS Australia & New Zealand

Ms Sophie Giesen Senior Business Consultant
Genesys

Mr Mark Reinke Chief Customer Experience Officer
Suncorp Group

PARTNERS

Genesys Laboratories Australasia Pty Ltd   Herbert Smith Freehills   SAS Australia & New Zealand  

BRIEFING INFORMATION

Theme:

City: Brisbane

Date: Friday, 28 April 2017

Time: 12:00 PM  - 02:00 PM

Venue Details

Herbert Smith Freehills: Level 31, 480 Queen St, Brisbane

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PARTNERS

Genesys Laboratories Australasia Pty Ltd   Herbert Smith Freehills   SAS Australia & New Zealand  

About

The Trans - Tasman Business Circle is a strategic growth partner for the region’s leading organisations in the private and public sector.

The Circle partners with our clients to build their strategic relationships, business insights and profile by developing customised programs for stakeholder engagement.

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